From start to finish, Firefly is in your corner. Everything they did was in our best interest, in both selling and buying. They are true professionals and truly care about making their clients happy.
From start to finish, Firefly is in your corner. Everything they did was always in our best interest, in both selling and buying. Our agent Trish Collins went far beyond the requirements of her role in our deals to make sure everything went as smoothly as it could. They promptly and cautiously handle everything in their control every time and even help encourage other parties to handle their side of things as well. We could not be happier with our experience dealing with Trish Collins and Firefly. They are true professionals and truly care about making their clients happy. Next time we sell we will definitely be calling Trish of Firefly again.
Two thumbs up, WAY UP. I've worked with numerous agents in the area and never had a agent be more attentive to my questions and needs as a seller. Can't wait to work with Katie in the future.
Firefly spoiled us rotten. This was truly the best first-time home buying experience we could have asked for. This level of customer service is hard to come by these days, but Firefly bled loyal to us from the get-go. They had our best interest in mind from the beginning to the end.
My wife and I were first-time homebuyers, and total noobs to real estate. But no question was too stupid for Kyle. He was patient with us, and receptive to our (often unreasonable) needs. He really held our hands through the process until we started to get the hang of it. During the search process, Kyle was available at all hours of the day (and thanks to our odd work hours, we actually put him to work at all hours of the day…7 AM phone calls, 8 AM showings, 8 PM emails…). He was a wealth of knowledge on everything Wauwatosa…in fact, the whole Firefly team truly loves Tosa and it is apparent in just how much they know about the city. Not just on neighborhoods, home values and market analysis, but in upcoming events and fun things to do, too. They’ve really got a great handle on Tosa.
When we went to put in an offer on our house, the Firefly team walked us through our offer page-by-page, which we very much appreciated. I know many people who have bought houses with other brokerages and had no knowledge of what was included in their offers, let alone what is possible to include in an offer. That sort of transparency is exactly what we wanted in our agent, and we were very grateful to have found it with Firefly.
When we closed on the house, we discovered that the sellers had left behind plenty of grime and unwanted junk, which threatened to spoil our move-in experience. The Firefly team stepped up when we didn’t even ask them to, and arranged to have the whole house cleaned and the junk hauled away. This is not something that should EVER be your realtor’s responsibility, but they jumped in because they truly cared about our experience. This level of customer service is hard to come by these days, but Firefly bled loyal to us from the get-go. They had our best interests in mind from the beginning to the end.
In short, Firefly spoiled us rotten. This was truly the best first-time home buying experience we could have asked for.
Katie Sprague's professional, upbeat attitude, dedication and true passion for customer service is evident in all she does. Truly, she is one of the nicest people we have ever met!
Dear Doug and Colleen Sprague:
We are writing to you about your daughter and colleague, Katie Sprague. We are sure you hear this all the time, but we wanted to take the time to tell you again how wonderful she is.
From our first meeting until after the close of our house, Katie showed timeliness, diligence and great organizational skills, which made us feel so comfortable to have her selling our house for us. Her professional, upbeat attitude and true passion for customer service is evident in all she does. Truly, she is one of the nicest people we have ever met! She has gone above and beyond several times on our behalf and we have truly been privileged to have her as our realtor.
We just wanted to highlight some of our favorite things about her hard work and dedication to be more specific. Katie picked up any paperwork she needed right from our house, we never had to meet her or drop anything off. She texted, called or emailed almost every day to help us keep updated. On top of that, she got back to any questions we had in no more than an hour…ever! Even late at night!! She explained lien waivers and disclosures to us in ways we could understand which made us feel more at ease. Finally, when I left some sentimental jewelry in our house, she was so kind and helped work with the buyers to help me get it back- even though it was a week after we closed!
We feel so blessed to have had such a stellar experience selling our house. We know that this occurred because we chose to have a Firefly Real Estate sign in our front yard with Katie Sprague’s name on it. Please pass this letter to Katie and thank you both for raising such a great daughter! In our opinion, she is a great asset to your company! We will continue to recommend Firefly and Katie to all our Tosa friends.
We cannot imagine how we would have succeeded in our purchase without Doug's genuine efforts...we could never trust anybody the way we trust Doug.
We cannot imagine how we would have succeeded in our purchase without his genuine efforts. His responsiveness and guidance through the whole process was beyond our expectations. He was very pleasant to work with. He always contacted us promptly the day we called or e-mailed. We could never trust anybody the way we trust Doug.
We chose Joey as our second Realtor after letting our first Realtor go. BEST. DECISION. EVER.
We chose Joey as our second Realtor after letting our first Realtor go. BEST. DECISION. EVER. Joey kept us informed daily on incoming homes and always made himself available for us anytime we wanted to see a home. After finding our house he made it easy to figure out what we had to do and made sure all of our paperwork was in a file that we could access at anytime. He was very thoughtful and open to anything we had to throw at him. The process was very easy especially being a first time home buyer. I HIGHLY RECOMMEND JOEY and Firefly Real Estate. They really do put their clients first. Huge thank you!
I LOVED Amy! She was so supportive and helpful from the day we met her until the day we signed our paperwork and are now home owners! I could not have imagined a better Realtor!
I LOVED Amy! She was so supportive and helpful from the day we met her until the day we signed our paperwork and are now home owners! I could not have imagined a better realtor! I was extremely happy with every step of our home-buying process. My husband and I felt very cared for, and Amy answered all of our questions, no matter how small, at any time-day or night! Amy went above and beyond to help us find our new home! I also loved the gift of the turkey that we used for Thanksgiving, and the special gift at our closing. Really and truly, we are so grateful for Amy’s services and hope she can help any friends we have in their home-buying needs!
Colleen performed brilliantly through every phase. She is a trusted advisor – sincere and straight forward...Doug and Colleen are pros and we highly recommend them to anyone who needs to align themselves with the best in the business.
My husband and I needed to make the difficult decision in February of this year to leave the home we loved in Wauwatosa after accepting a new employment opportunity in Texas. We knew it would be critical that we work with a specialist in the Wauwatosa market, and someone savvy enough to understand the real estate market in a tough economy. As long time residents of Wauwatosa, we had known of Colleen as a member of our community, and her stellar reputation and expertise as a realtor. After interviewing Colleen and other realtors, it was an easy decision to select Colleen to represent us in our home sale. She understood exactly what we needed, and she guided us skillfully and efficiently through the process of preparing, marketing, and showing our home, to reviewing buyer offers and finalizing the sale transaction. Colleen performed brilliantly through every phase. She is a trusted advisor – sincere and straight forward, who understands every aspect of a real estate transaction and can navigate through a sometimes complicated process that can have many surprises.
We have nothing but the highest regard for both Colleen and Doug. Their experience and professionalism is unsurpassed, they work tirelessly for their clients, they are wonderful people and they are a delight to work with. They understand it can be a confusing process and stressful time for the seller, and their guidance and compassion for us throughout the entire process was incredible. They are pros and we will highly recommend them to anyone who needs to align themselves with the best in the business. We were so fortunate to have worked with Colleen, and you will be fortunate to have either of them represent you in the purchase or sale of your home. You will receive nothing but the best service.
Having Brooke and the Firefly Team at our side for the inevitable surprises was immensely helpful
Selling a home always has its share of drama and emotions, in addition to the hard work that simply can’t be avoided. Having Brooke and the Firefly Team at our side for the inevitable surprises was immensely helpful. We knew that we were in experienced hands. I’d highly recommend Brooke to anyone needing to sell their home!
From start to finish, Betsey kept me informed and worked hard every day (and night) to get the best all around deal for my house. I couldn't have asked for a better realtor!
From start to finish, Betsey kept me informed and worked hard every day (and night) to get the best all around deal for my house. She was great with all the professional details and as well as with the emotions that arise when selling one’s home. I couldn’t have asked for a better realtor!
Dan was AMAZING to work with. We listened to his advice and it paid off!
Dan was AMAZING to work with. He had confidence in our home, more than we did. He helped us see what a gem we had, and appreciate all the hard work we put into the house. We listened to his advice and it paid off! Our home had an accepted offer within 24 hours, and now a new family can start their new journey. Thank you again Dan for all your support and guidance through the process!
Jenna was an absolute pleasure to work with. We had a falling-out with our former realtor and consider it a blessing in disguise that we ended up working with Jenna.
Jenna was an absolute pleasure to work with. We had a falling-out with our former realtor and consider it a blessing in disguise that we ended up working with Jenna. After she helped set up a private showing, she also helped draft a strong offer – which was accepted by the seller within an hour! Throughout the process, she was in constant communication keeping us informed throughout all steps. Due to her professionalism, communication skills, and her ability to listen (other realtors – take notes!), I would not hesitate to recommend Jenna to friends and family in need of a realtor. As first-time homebuyers, we could not have been any happier or surprised at how smooth the process was.
Karla was amazing from start to finish with the sale of my home. She has the best personality, and really has a way of calming the nerves of an anxious buyer. I would recommend Karla to anyone looking to buy or sell a home. She was such a joy to work with!!!
Karla was amazing from start to finish with the sale of my home. She has the best personality, and really has a way of calming the nerves of an anxious buyer. I really felt like Karla was on this journey with me. The first buyer I had fell through due to a home sale contingency on their end. Karla was so supportive in coming up with a new plan that I was comfortable with. Within 5 days we had another offer! Karla’s communication was above and beyond. I appreciated the times when we were waiting to hear something, and Karla would let me know if she was heading into a meeting. It gave me the ability to know that there was going to be a chunk of time that I wouldn’t hear anything, and that was ok. She always checked in as soon as she had news for me. Karla did an outstanding job keeping my buyer on her target timeline, and got us to closing without an issue. This home sale absolutely could not have gone more smoothly! I would recommend Karla to anyone looking to buy or sell a home. She was such a joy to work with!!!
We will always be thankful for Colleen and the professionals at Firefly. They made what seemed a daunting task (selling our home) a very positive one.
We interviewed 4 realtors before selecting Firefly and knew immediately that Colleen was the realtor for us. She was friendly, business-like and professional every step of the way, and there were some bumps in the road to navigate. She was always available for a thoughtful answer to our questions via calls or texts, and had great suggestions for preparing our home for photos and showings. My husband and I feel she understands the stress involved in a move, and worked to help smooth the path forward to a successful closing. We highly recommend Firefly to anyone considering a move.
Heather's encouragement, patience and kindness made the stressful situation of buying a home enjoyable! We highly recommend Heather and the rest of the Firefly team!
Heather helped us through our first home purchase and was wonderful to work with! As first time home buyers, we were very eager learn as much as possible and see several different homes in different areas. Heather was very informative and accommodating which put us at ease! Her encouragement, patience and kindness made the stressful situation of buying a home enjoyable! We’d highly recommend Heather and the rest of the Firefly team!
Spot on professional, helpful, and insightful. We cannot thank the Firefly team, and especially Katie, enough and would happily recommend them to anyone buying or selling in the area!
The selling of our home was a somewhat sudden, and quite stressful experience, including moving our family halfway across the country. From our initial meeting with Katie to the remarkably beautiful staging, to the flawless (and speedy!) sale of our home, the Firefly team has been spot on professional, helpful, and insightful. Every question and concern was answered by Katie…and believe me, there were many! Given that my husband had already moved to start his new job, I truly felt like Katie was teammate on the Wisconsin end throughout the entire transaction. We cannot thank the Firefly team, and especially Katie, enough and would happily recommend them to anyone considering buying or selling in the area!
Anne Mueller and the Firefly team really went above and beyond to ensure we had a smooth transaction
Anne Mueller and the Firefly team really went above and beyond to ensure that we had a smooth transaction, even though we were buying from out of state. First Anne did a Facetime walk through when the property went on the market and I wasn’t available to see it live. Then even though our offer was not accepted she stayed in contact with the sellers agent and when the initial offer fell through she was able to help us get the property at a great price with a quick close. She always kept us informed, represented our best interests, and paid extra attention to detail to ensure a quick and successful closing. Anne has great knowledge of the local Wauwatosa market and we highly recommend Anne to anyone looking to buy or sell in the Milwaukee area, and we will definitely work with her again in the future.
My husband and I bought our first home yesterday and we couldn’t be happier with Kyle or Firefly.
My husband and I bought our first home yesterday and we couldn’t be happier with Kyle or Firefly! We started our house hunting process about a year ago and with a different company. After a few weeks with this other company, I decided we needed a change. I had followed firefly online and knew this is the company I wanted. We contacted them and they gave us Kyle. Kyle is the best!! We probably looked at over 50 homes all ranging from Milwaukee to Waukesha. Kyle was so patient with us and excited to show us every home. These homes ranged from fixer uppers to move in ready homes and he still was enthusiastic no matter which one it was. He would get us in to see houses last minute and was very knowledgeable about each home and the condition of things in it. We could not say enough good things about him!
Trish is very professional and extremely well-informed while also being sincere, friendly, and easy to work with. We really credit Trish with making this whole process much easier than it's supposed to be! Thank you so much Trish!
Finding Trish with Firefly Realty was truly our good fortune! While we were at first just looking for “an estimate” of our home’s value – we ended up both selling AND buying homes within 4-6 weeks (the sale of our home literally happened in ONE day!). Trish knows the market and told us to be ready for a quick sale – but also explained what “could” happen if our home didn’t sell quickly – what we could expect over the next months based on market conditions and data of home sales, etc. Between Trish’s sales knowledge and familiarity of the locations we were buying and selling – and her ability to listen and understand what we, as sellers/buyers, wanted and needed, we truly had a great experience! Trish is very professional and extremely well-informed while also being sincere, friendly, and easy to work with. We really credit Trish as having made this whole process much easier than it’s supposed to be! Thank you so much Trish!!!!
We had an amazing experience working with Joey Paschke and Firefly...We highly recommend Joey and Firefly!
We had an amazing experience working with Joey Paschke and Firefly. Joey was knowledgeable, friendly and on time. He worked with our schedule to look at many homes in a very seller-friendly market and made us feel comfortable with the process. He was always quick to answer our many (!) questions and had a lot of good advice to offer. We would highly recommend him and Firefly!