Testimonials

Carrie is a dream realtor, and working with her was one of our best decisions during our (out-of-state, sort-of-sudden) move. She made the process smooth and enjoyable simply by showing up as her professional, knowledgeable, attentive, responsible, comprehensive, trustworthy, brilliant, creative, helpful, friendly, adaptable, and reliable self. She managed our expectations, provided helpful resources, and celebrated our wins with us. We confidently, wholeheartedly, and unequivocally recommend working with Carrie!

We are so grateful for Jackie’s guidance with selling our home! It was an incredibly smooth process, from start to finish. We received several great offers, accepted an offer within 48 hours of listing, and closed within 3 weeks. Jackie was always available for any questions we had and was in constant communication regarding relevant updates and tasks that needed to be completed. Selling a home can be stressful and emotional, but Jackie helped make it easy and seamless. We would definitely work with Jackie again in the future and would recommend her to anyone!

Working with Jackie on our first home purchase has truly been a stress free and enjoyable experience. This home being an out of state purchase for us, Jackie was very informative in helping us learn about the local Wauwatosa market as well as the criteria for a winning offer. She really did a wonderful job listening and adhering to our specific preferences, and never made me feel like I was being too picky or being unreasonable. Jackie’s network of mortgage lenders, other agents and credible repair contractors (as requested by me) made this whole process smooth and stress free, and also super responsive! I trust Jackie to work in the best interest of her clients and will definitely plan to work with her on any future purchases or when we are ready to sell, thank you Jackie!

Jackie is who you want to pick as your realtor for your next house!!! She is extremely kind and respectful. My partner and I are first time home buyers, so we didn’t know exactly how everything worked. Jackie explained all of the details to us to make sure we understood every element of the process, and she did this in a way that was very thorough and helpful. We never felt forced or pressured in any way which we very much appreciated. When it came time to discuss strategy for making an offer, she gave fantastic advice, and we ended up getting the first house that we put an offer in on! We are thrilled!! She was available by phone or text at all hours of the day and answered all of our questions for her as well as the sellers – she truly went above and beyond! Jackie even gave us a little congratulatory basket when we moved in with goodies and a beautiful painting that she had made of our house! Incredible!

We had an outstanding experience working with Jackie from Firefly Real Estate! From the beginning of the process, she was so welcoming, listened to our home wants/needs, and were honest and transparent about the competitive market. As this was our first time buying a home, she clearly explained the process and answered our questions in effective, simple ways. We were incredibly impressed by her knowledge of the Wauwatosa area – she is truly an expert if you’re seeking a home in Tosa!

As Wauwatosa offers such unique homes with incredible character, we were always interested in seeing homes – from colonials to tudors and ranches. Jackie was incredibly patient and attentive throughout the entire process and completely understood the style and needs we wanted for our home (even when we changed our minds!). She was always super organized, extremely quick to respond, and schedule showings for us in a timely manner. During the ups and downs of the competitive market, she assured us our home is out there and meant to be for us – always putting us at ease and reminding us the importance of waiting for the right home to come along.

Thanks to Jackie, we found our dream home and we are absolutely thrilled! We highly recommend her to anyone looking for a reliable, knowledgeable, and personable real estate agent. We couldn’t have asked for better partner in this process. We started our house hunting journey with a realtor and ended the journey gaining a new friend. Jackie truly made us feel so special and not just another client. Cannot say enough positive things about her! THANK YOU!

We started looking for a house in October 2023, and Jackie helped us get an accepted offer on our house in March 2024. The house was in our dream neighborhood and checked all of our most important boxes. We were first time home buyers, had a lot of questions, and were looking in one of the most competitive areas. Jackie was amazing to work with. She always made herself available and was incredibly responsive. She also has great knowledge of general home improvement items, and frequently called out things that were broken that we would have never noticed on our own. We toured over 10 homes, and Jackie was very patient with us. We were discouraged when we lost out on our 3rd offer, but Jackie remained optimistic and encouraging. We are so thankful we had Jackie as our realtor and highly recommend her to others looking in the Milwaukee/Wauwatosa area.

We loved working with Jackie as first-time homebuyers. She helped navigate us through a very difficult market and was able to find the houses that exactly matched our criteria. She was so patient during all of the viewings, always giving her unbiased opinion of the house and pointing out flaws that only a trained eye could see. We loved how Jackie never pushed us to make an offer and always made us feel like she had our best interests at heart. She set clear expectations for what our budget could get us and was organized and available throughout the entire process. We are so glad that we found Jackie to work with and would recommend her to anyone.

Jackie is a fantastic and knowledgeable realtor – my husband and I recently purchased our first home with Jackie, and she made the first-time-homebuying process simple and fun. In this extremely competitive market, it was so nice having her on our side to help us make our offers as competitive as possible. She helped us find our dream home and we are so thrilled! She really is the best, and I would recommend anyone looking for a great realtor to work with her.

Jaclyn was the most helpful person throughout our entire home buying experience. She was knowledgeable, organized, friendly, and worked with us extensively to find a home that was right for us. We could not have gone through this experience without her! I could not recommend her more to anyone who is looking for a trustworthy and reliable realtor who will work diligently to help you find a home!

We had a great experience with Jackie as our Realtor! She seriously went above and beyond with helping us sell our home. Her staging skills were meticulous, and our home pictures looked gorgeous! We had a tough situation, moving out of state, starting a new life with young children…not an easy task! But we can honestly say that Jackie helped to make it as smooth as possible. She really went to bat for us when working with other agents. Our first offer fell through, but it turned out for the best. We ended up with a solid offer from a great buyer, and Jackie helped make that happen! We cannot say enough great things about her. If you are looking to buy or sell, Jackie should be your Realtor.

As first time home buyers Jackie was so great to work with, we only have good things to say! With the market being so tough right now we went into the process with low expectations and Jackie immediately eased our doubts and got right to work. She was flexible with showings and knowledgeable regarding all aspects of buying a home. Jackie spent time learning about what we wanted in a house and found us the perfect home for our family, and well under budget. Jackie responded to all our texts and emails well within 24 hours and advocated for us when needed. We are beyond grateful and would recommend her to anyone looking to buy a home.

Jackie has amazing care and attention to detail throughout the entirety of the buying process. She truly went above and beyond to get us the house of our dreams. For example, we initially looked at a house near a school and (without us asking) drove around the area during school pick up time to see how busy the area would be. She worked very hard to ensure the home we were buying was right for us and always kept our best interest at the forefront. Also, Jackie will continue to stay by your side after you move in and help you work out the quirks a new home presents with the seller. Lastly, Jackie assisted us greatly through an appraisal gap and was able to get the sale price lowered. She has great expertise and professionalism! There is no better realtor to help you find your new home.

Jackie could not have made the home buying process any easier for us! As first time home buyers, Jackie patiently fielded all of our questions and explained things for us every step of the way. She also really took the time to get to know us and understand our needs, and then worked relentlessly and creatively in the insane Spring 2021 market to get us into our perfect home – well under budget, I might add! Jackie is skilled and resourceful, but also incredible at listening to her clients and meeting their needs. I am convinced there is no other realtor who will go to greater lengths to get you in your perfect home, and therefore I cannot recommend Jackie enough.

Jackie was phenomenal to work with during the purchase of my first home! She truly goes above and beyond to make sure that her clients get what they need and want. She’s extremely organized, timely, thoughtful, and professional. It is clear that she always has her client’s best interest at heart, and she goes the extra mile to make sure the process goes smoothly. I can’t say enough good things about my experience!

Committing to selling a beloved home can be an emotional process, and I am so very grateful to Jaclyn – it was her supportive, reassuring, tireless presence that got us through. All the way. She fielded my many questions promptly and thoughtfully. She was a guiding voice of reason helping us to prioritize which house-prepping details merited more attention, or less. Jaclyn understood how much effort we had invested in improving our home over the past several years, and she ensured that other realtors were fully equipped with such details. During the house-showing period, she maximized the reach of our listing, and remained a tangible presence with us throughout nearly three weeks of showings. Not all buyers’ agents submit feedback in a timely manner, and this can be frustrating for a seller and seller’s agent. Nevertheless Jaclyn helped us navigate the process from the market perspective, and this was grounding. The Offer to purchase came with a number of contingencies (via VA loan), which initially felt overwhelming, until Jaclyn sat down with us and helped us effectively manage our concerns. When the time came for addressing buyers’ requested repairs, she went right to work connecting us with reasonably priced contractors who could accommodate our timetable. We had a few hiccups (on our end) during the closing process, and Jaclyn maintained patience and unwavering calm professionalism throughout. Jaclyn, thank you so very much for your care and dedication – we would put our trust in you any day!

Purchasing a home has never been an easy feat. Add in the wild market this past year, and most people called us crazy to try. But Jackie never had any doubt she could help us find our first home.

She cared about us, took the time to figure out our needs, and provided excellent guidance. She spent countless hours curating the listings she thought would fit our criteria. She was always available to answer our questions and was ready to show us a new home she thought we might like as soon as it hit the market. She provided sound advice when we put in our first offer, and it was accepted under asking on the first try!!

We can’t speak highly enough of Jackie. She was helpful, transparent, honest, hard working and reliable through the whole process. She truly cares about her clients and will do whatever she can to get them the best deal. We recommend Jackie to anyone looking to buy or sell!

We can’t say enough great things about our experience with Trish Collins and Firefly. Through every step of the process Trish guided us with patience, kindness, and the utmost professionalism. With a market as hot as ours is, our search took a bit longer than expected. But we felt so well represented by her thoughout and ultimately found the home of our dreams. Beyond her seemingly endless knowledge, Trish also strikes an incredible balance in providing helpful guidance without ever coming across as pushy. She truly puts the best interests of her clients above all else, and we would work with her again in a heartbeat!